Support Services Team

Amber is an Account Manager with VistaNational. Originally from Iowa, graduating with a degree in Marketing and Economics, she joined the Vista Team in 2013. Her responsibilities include working with our clients and their employees on the administration of benefits.

Bridgette is an experienced Account Manager with 20 years of experience in the insurance industry. Prior to joining the VistaNational team, Bridgette worked for a major insurance carrier and employee benefits consulting firm. She facilitates renewal strategy meetings, conducts onsite open enrollment meetings, and resolves billing, claims, eligibility and enrollment issues for employer group clients. Bridgette has a passion for meeting client needs and builds strong relationships to help clients meet their goals.

Fran is a Client Services Specialist and Director of Client Advocacy for VistaNational. She manages the analysis and resolution of carrier issues such as eligibility, claims and billing. Fran came to VistaNational with 22 years of experience in health insurance. She worked for 13 years at Brookfield, a third party administrator owned by Aon Corporation. During that time, she held various positions including assistant supervisor in the claims department, supervisor of client services, billing supervisor, and claims auditor/trainer. Prior to joining VistaNational, Fran was manager of provider relations at the Preferred Plan Inc. PPO. Fran has a B.S. in Psychology from Loyola University in Chicago.

Grace is a Wellness Coordinator for VistaNational. She is responsible for the implementation of wellness opportunities and on-going support for our client’s wellness programs. Wellness programs include biometric screenings, flu shots, lunch & learns, walking programs, weight management and others. She also promotes wellness at client events and provides eduation on wellness resources available to them. Grace is a graduate from Western Michigan University and joined the Vista Team in 2015.

Julie Stigerwalt is an Account Manager  as well as supervises over the Account Management team for VistaNational. Her responsibilities include working with employer/employee administration regarding day-to-day matters, which includes membership, billing and benefit questions and/or issues. She also maintains the internal workflow for the Account Manager Department. Julie worked at Blue Cross Blue Shield of Illinois (BCBSIL) for over 10 years in their Marketing and Group Sales division before joining VistaNational in 2011.

Lisa works in the H.R. department and Finance division of VistaNational. Her responsibilities include working with employer/employee administration, maintains Sales commissions data base, and manages day-to-day office operations alongside Vista’s CFO. Prior to joining VistaNational in July of 2007, Lisa worked for an Advertising agency as an Administrative Assistant & Client Services Representative. She also has several years of experience in the dental field as a chair side dental assistant.

Louisa is VistaNational’s Senior Account Manager. Her responsibilities include working with both employers and employees on administration and benefits. Louisa worked for Blue Cross Blue Shield (BCBS) for 7 years prior to joining VistaNational in 1999.

Mary’s responsibilities include maintaining client relationships, conducting enrollment meetings, negotiating carrier renewals, as well as reviewing and presenting renewal proposals for our small to mid-market clients. Having worked over 20 years in the health care field, Mary joined the VistaNational team in 2013.

Meghan is a Marketing Specialist/Compliance Officer with VistaNational. She is a graduate from Illinois State University and expanded her education in Business Administration when she joined the Vista Team in 2015. Meghan’s responsibilities include marketing for our existing client benefit packages and entering the competitive data for analysis, and monitoring regulatory requirements to ensure compliance.

Pat is an Account Manager with VistaNational. Pat joined the Vista team in 2016 with 30 years’ experience working in Employee Benefits. Pat’s focus is to respond to the needs of employers and individuals with information and expertise concerning benefit questions and to provide solutions to administrative issues.

Heather Cross has over 20 years in the benefits industry and joined the VistaNational team in 2017 as an Account Executive. Prior to joining VistaNational, Heather worked at two private insurance brokers for a total of 12 years and spent over 10 years working in Human Resources. This experience, along with her proven track record of identifying problems, developing innovative solutions, and implementing successful programs focused on consumer needs, gives her a unique ability to service clients. Heather is responsible for maintaining client relationships and provide support during open enrollment.

Glenda Zelazny is an experienced Senior Account Executive specializing in comprehensive employee benefits administration management, client service, and sales delivery operations. Glenda has 25 years of service experience working with public sector and public education accounts. Prior to joining the VistaNational team in 2018 Glenda worked for over 20 years in a variety of positions in Marketing, Operations, and the Group Sales division of Blue Cross and Blue Shield of Illinois (BCBSIL).