When is my company’s open enrollment date?

Your open enrollment is always one (1) month prior to your Effective Date. For example, if your Effective Date is 7/1 then your open enrollment would be 6/1 – 6/30.

SCOTT Nielsen

Am I able terminate or add an employee and/or dependent, request ID cards, change addresses on the carrier’s website?

Yes. If you need help getting access, please let one of your Vista team members know so they can assist you in getting set-up.

SCOTT Nielsen

When should I terminate an employee; the day they were terminated or at the end of the month?

This is up to you and how you want to administer it; however, we strongly recommend that you are consistent with how you handle this for all your employees.

SCOTT Nielsen

What should I do if I forgot to cancel an employee who left the company and it has been over 90 days?

Vista will submit your request to terminate your employee to the underwriter for consideration. The carrier has the right to deny the request; however, typically they will process the request if no claims have been processed. If claims have been processed, they will typically terminate the employee the day after the claim was processed.

SCOTT Nielsen

What happens if I accidentally did not submit an employee’s application within the required 30 days?

Vista will submit your application to the insurance carriers for consideration. If approved by the carrier, the retro charges for this enrollment will reflect on your next billing statement.

SCOTT Nielsen